The Service Pro : Creating Better, Faster, and Different Customer Experiences

The Service Pro Creating Better, Faster, and Different Customer Experiences

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the busi...

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Bibliographic Details
Main Author: Tate, Rick (-)
Other Authors: Stroup, Josh Contributor (contributor)
Format: eBook
Language:Inglés
Published: Amherst : HRD Press 2003.
Edition:1st edition
Subjects:
Customer services.
Customer services
Customer relations
Commerce
Business & Economics
Marketing & Sales
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627679906719
Table of Contents:
  • Table of Contents; Introduction; Chapter 1 - Challenges of the CustomerRevolution; Chapter 2 - Why Service?; Chapter 3 - Be the Customer; Chapter 4 - Brilliant at the Basics; Chapter 5 - Wow! ... Beyond the Basics; Chapter 6 - Remarkable Recovery; Chapter 7 - Partnerships InternalCooperation; Chapter 8 - Closing Thoughts

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