The Service Pro : Creating Better, Faster, and Different Customer Experiences

The Service Pro Creating Better, Faster, and Different Customer Experiences

This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the busi...

Descripción completa

Detalles Bibliográficos
Autor principal: Tate, Rick (-)
Otros Autores: Stroup, Josh Contributor (contributor)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Amherst : HRD Press 2003.
Edición:1st edition
Materias:
Customer services.
Customer services
Customer relations
Commerce
Business & Economics
Marketing & Sales
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627679906719
Tabla de Contenidos:
  • Table of Contents; Introduction; Chapter 1 - Challenges of the CustomerRevolution; Chapter 2 - Why Service?; Chapter 3 - Be the Customer; Chapter 4 - Brilliant at the Basics; Chapter 5 - Wow! ... Beyond the Basics; Chapter 6 - Remarkable Recovery; Chapter 7 - Partnerships InternalCooperation; Chapter 8 - Closing Thoughts

Ejemplares similares