APA (7th ed.) Citation

Tate, R., & Stroup, J. C. (2003). The Service Pro: Creating Better, Faster, and Different Customer Experiences (1st edition.). HRD Press.

Chicago Style (17th ed.) Citation

Tate, Rick, and Josh Contributor Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. 1st edition. Amherst: HRD Press, 2003.

MLA (9th ed.) Citation

Tate, Rick, and Josh Contributor Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. 1st edition. HRD Press, 2003.