Cita APA (7a ed.)

Tate, R., & Stroup, J. C. (2003). The Service Pro: Creating Better, Faster, and Different Customer Experiences (1st edition.). HRD Press.

Cita Chicago Style (17a ed.)

Tate, Rick, y Josh Contributor Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. 1st edition. Amherst: HRD Press, 2003.

Cita MLA (9a ed.)

Tate, Rick, y Josh Contributor Stroup. The Service Pro: Creating Better, Faster, and Different Customer Experiences. 1st edition. HRD Press, 2003.