Disagreements, disputes, and all-out war 3 simple steps for dealing with any kind of conflict
The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, New York :
AMACOM
2008.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627644606719 |
Tabla de Contenidos:
- Managing conflict with the ERI model
- Dealing with the emotions
- Using your reason
- Working with your intuition
- Recognizing the reasons for a conflict
- Dealing with your own angers and fears
- Avoiding the responsibility trap
- Overcoming conflicts through better communication
- Understanding the different conflict styles
- Choosing the best conflict style
- Negotiating win-win solutions
- Learning to deal with difficult people
- Coming up with alternatives and solutions
- Turning your conflicts into creative opportunities.
