50 Case Studies for Management and Supervision
Managers and supervisors will sharpen their analytical and decision-making skills with this new collection of fully reproducible case studies. Based on actual, real-life situations, these exercises prepare supervisors and team leaders for the challenging problems they face in today's complex wo...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Amherst :
HRD Press
1994.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627643006719 |
Tabla de Contenidos:
- Acknowledgments; Using the Cases in This Manual; Case Report Worksheet\; Analyzing a Case: A General Strategy; Case Analysis Guidelines Worksheet; An Invitation to the Reader; Case Issues Index; The 50 Case Studies; Case Study 1. How come they make more than me?; Case Study 2. "She's a Smart Enough Broad"; Case Study 3. Improving Performance in Business Services; Case Study 4. "Looney Tunes on Parade": Part 1-Getting Started on the Right (or Left?) Foot; Case Study 5. "Looney Tunes on Parade": Part 2-Kicking into Gear; Case Study 6. "Looney Tunes on Parade": Part 3-A Time for Action
- Case Study 7. Mary CoreyCase Study 8. Shipping and Receiving; Case Study 9. They Came from Docu-Max; Case Study 10. He's Just Not the Same; Case Study 11. Special Checking Is Handed a Loss; Case Study 12. Beverly Comes Full Circle; Case Study 13. It Was Really So Simple; Case Study 14. Pain in Claims; Case Study 15. Don't Let Her Get Behind You; Case Study 16. Kathy Showers; Case Study 17. Forgetting Claims; Case Study 18. Answering the Phone; Case Study 19. Good News, Bad News: Part 1-The 3.75 Mistake; Case Study 20. Good News, Bad News: Part 2-Judy, Judy, Judy
- Case Study 21. Good News, Bad News: Part 3-The Storm BreaksCase Study 22. Conflict in Customer Service; Case Study 23. Don't Let an Old Flame Die; Case Study 24. The Contradiction of Business; Case Study 25. Problems Behind the Counter; Case Study 26. Wanted: Good Secretary; Case Study 27. Another Staff Meeting; Case Study 28. The Case in Case Analysis; Case Study 29. A "No" in the Field; Case Study 30. Buddy Jefferson; Case Study 31. A Wet Pain in the Neck; Case Study 32. "Well, excuuuse me!"; Case Study 33. The "B" Is Back; Case Study 34. Accidents Happen
- Case Study 35. A Leadership ChallengeCase Study 36. It Was Either Some Dress or Some Stain; Case Study 37. Bad News in Budgets; Case Study 38. Out of Control; Case Study 39. What a Waste of Time; Case Study 40. Getting a Fair Hearing; Case Study 41. Who's telling the truth?; Case Study 42. Shouting for Results; Case Study 43. Fixing Things Over Dinner; Case Study 44. A System's Migration to New Skills; Case Study 45. The Worst Part Was That She Often Was Right; Case Study 46. Lighting a Fire; Case Study 47. Caught in the Act; Case Study 48. Look Out Ahead; Case Study 49. A Problem in Security
- Case Study 50. Who, me?
