Who's your Gladys? how to turn even your most difficult customer into your biggest fan
Every customer-oriented business has its own Gladys-someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives' buttons, one who requires a higher degree of skill to manage. One who-let's just say it-can be difficult. Yet how...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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New York :
AMACOM
c2009.
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| Edición: | 1st ed |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627636906719 |
