Toxic people decontaminate difficult people at work without using weapons or duct tape

Praise For Toxic People ""From corporate America to the smallest business owner, this book should be mandatory reading because it provides toxic relief that will put money in your pocket and calm in your personality. A dose of this reading would enhance the success of business school stude...

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Detalles Bibliográficos
Otros Autores: Sue, Marsha Petrie, author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Hoboken, New Jersey : John Wiley & Sons, Inc 2007.
Edición:1st edition
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627610006719
Tabla de Contenidos:
  • TOXIC PEOPLE: Decontaminate Difficult People at Work Without Using Weapons or Duct Tape; Contents; Preface; Acknowledgments; Chapter 1: A Hair in Your Biscuit; Chapter 2: Doesn't Work Well with Others; Chapter 3: The Steamroller; Chapter 4: The Zipper Lip; Chapter 5: The Backstabber; Chapter 6: The Know-It-All; Chapter 7: The Needy Weenie; Chapter 8: The Whine and Cheeser; Chapter 9: Planning for Toxic Spills; Chapter 10: Plotting Toxic Cleanup; Chapter 11: Listen Up!; Chapter 12: Control the Uncontrollable; Chapter 13: Toxic Customer Service; Chapter 14: Mental Looting
  • Chapter 15: Toxic InfectionsChapter 16: Ruffled Feathers; Chapter 17: On a Personal Note; Chapter 18: Survivor; About the Author