Service management for dummies
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book ta...
| Other Authors: | , |
|---|---|
| Format: | eBook |
| Language: | Inglés |
| Published: |
Indianapolis, IN :
Wiley Pub., Inc
2009.
|
| Edition: | 1st edition |
| Series: | For Dummies
|
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627604906719 |
| Summary: | A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a businessTopics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practicesThis concept of how IT should be wi |
|---|---|
| Item Description: | Description based upon print version of record. |
| Physical Description: | 1 online resource (339 p.) |
| ISBN: | 9780470529089 9780470529065 |
