Cita APA (7a ed.)

Bloor, R., & Kaufman, M. (2009). Service management for dummies (1st edition.). Wiley Pub., Inc.

Cita Chicago Style (17a ed.)

Bloor, Robin, y Marcia Kaufman. Service Management for Dummies. 1st edition. Indianapolis, IN: Wiley Pub., Inc, 2009.

Cita MLA (9a ed.)

Bloor, Robin, y Marcia Kaufman. Service Management for Dummies. 1st edition. Wiley Pub., Inc, 2009.