Cita APA (7a ed.)

Abbott, P., & Lewry, S. (1999). Front office: Procedures, social skills, yield and management (2nd ed.). Butterworth-Heinemann.

Cita Chicago Style (17a ed.)

Abbott, Peter, y Sue Lewry. Front Office: Procedures, Social Skills, Yield and Management. 2nd ed. Oxford ; Boston: Butterworth-Heinemann, 1999.

Cita MLA (9a ed.)

Abbott, Peter, y Sue Lewry. Front Office: Procedures, Social Skills, Yield and Management. 2nd ed. Butterworth-Heinemann, 1999.