Conflict resolution at work for dummies
A practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train y...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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Hoboken, NJ :
Wiley
c2010.
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| Edición: | 1st edition |
| Colección: | --For dummies.
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627592806719 |
Tabla de Contenidos:
- Conflict Resolution at Work FOR Dummies®; Contents at a Glance; Table of Contents; Introduction; Part I: Understanding Conflict in the Workplace; Chapter 1: An Overview of Conflict Resolution at Work; Chapter 2: Understanding What People Bring to Conflict; Chapter 3: Determining How Groups Contribute to Conflict; Chapter 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict; Chapter 5: Knowing When to Address Conflict; Part II: Resolving a Conflict between Two or More of Your Employees; Chapter 6: Developing a Plan and Preparing for a Meeting
- Chapter 7: Starting a Mediation Meeting and Creating a Working AgendaChapter 8: Negotiating Possible Solutions to a Conflict; Chapter 9: Offering Proposals and Crafting Agreements; Chapter 10: Adapting a Conflict Meeting for the Entire Team; Chapter 11: Monitoring Agreements and Progress; Part III: Using Additional Resources to Resolve the Conflict; Chapter 12: Keeping a Team Focused During a Conflict; Chapter 13: Determining How Your Company Can Help; Chapter 14: Getting Outside Experts to Facilitate Resolutions; Part IV: Smoothly Handling Conflict When You're One of the People Involved
- Chapter 15: Identifying What Both Sides WantChapter 16: Asking for a Meeting to Talk about the Conflict; Chapter 17: Sitting Down to Talk Through the Issues; Chapter 18: Tailoring Your Approach to the Organizational Chart; Part V: The Part of Tens; Chapter 19: Ten Things You Can Control When You're in an Unresolved Conflict; Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict; Chapter 21: Ten Pearls of Wisdom from Professional Mediators; Index
