Achieving class A business excellence an executive's perspective
A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading...
| Autor principal: | |
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| Otros Autores: | , |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, N.J :
John Wiley & Sons
c2008.
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| Edición: | 1st edition |
| Colección: | Oliver Wight manufacturing series.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627590806719 |
Tabla de Contenidos:
- Opportunity
- Fact-finding--Greg meets his team
- Greg's directives
- Breakdown
- Listening
- And learning
- Observing
- Possibilities
- Beginning
- Hope
- Decision time
- Kick-off
- Involvement
- Education, education, education
- Process design
- Customer service
- Customer satisfaction
- Competitive pressure
- Class A leadership
- Sustainability, and more.
