Cita APA (7a ed.)

Ryan, R., & Raducha-Grace, T. (2010). The business of IT: How to improve service and lower costs (1st edition.). IBM Press.

Cita Chicago Style (17a ed.)

Ryan, Robert, y Tim Raducha-Grace. The Business of IT: How to Improve Service and Lower Costs. 1st edition. Upper Saddle River, N.J.: IBM Press, 2010.

Cita MLA (9a ed.)

Ryan, Robert, y Tim Raducha-Grace. The Business of IT: How to Improve Service and Lower Costs. 1st edition. IBM Press, 2010.