Cita APA (7a ed.)

Barlow, J., & Møller, C. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong (2nd ed.). Berrett-Koehler Publishers.

Cita Chicago Style (17a ed.)

Barlow, Janelle, y Claus Møller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. San Francisco, Calif.: Berrett-Koehler Publishers, 2008.

Cita MLA (9a ed.)

Barlow, Janelle, y Claus Møller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. Berrett-Koehler Publishers, 2008.