Leading people through disasters an action guide : preparing for and dealing with the human side of crises
Flood, fire, hurricane, earthquake, workplace violence, bombings, even the arrest or sudden death of the CEO—sooner or later, most organizations will face some sort of disaster. Leading People Through Disasters breaks new ground in disaster-recovery by focusing on supporting the people who keep the...
| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco, Calif. :
Berrett-Koehler
c2006.
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| Edición: | 1st ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627490606719 |
Tabla de Contenidos:
- Intro
- Title Page
- Copyright Page
- Praise for Leading People Through Disasters
- Foreword
- Preface
- Why This Book?
- The Audience for This Book
- How to Use This Book
- Part I: Planning for Disasters
- Part II: Dealing with Disasters
- The Resources Section
- Principles to Live and Work By
- Prologue
- How HR Started Leading-First by Accident and Then by Design
- Part I: Planning for Disasters
- Chapter 1: Preparing to Lead in the Face of Fear
- Overview
- Preparing for a Disaster
- Dealing with a Disaster
- Facing a Disaster Head On
- Chapter 2: Developing a Business Continuity Plan That Addresses Human Issues
- Introduction
- Overview of Requirements
- Your Business Continuity Planning Team
- Experts to Complement Your Planning Team
- The Urgency of Planning
- Developing the Plan
- Team Operations: Planning versus Dealing with a Disaster
- The Role of Employees
- Creating an Emergency Operations Center
- How Many Business Continuity Plans Do You Need?
- Practicing Emergency Response
- Considering Employees
- Planning for Timely Business Resumption
- Ensuring the Success of Your Plan
- Communicating with Employees
- Chapter 3: Creating Contingent HR Policies
- Philosophy on Interim Human Resource Management
- Basic HR Policies
- Returning to Work
- Planning for Emergency Employee Communication
- Action Steps
- Part II: Dealing with Disasters
- Chapter 4: Taking Care of Employees
- Overview
- Seven Critical Steps
- Modeling Self-Awareness and Self-Control
- Caring for Employees under Extreme Conditions
- Tips for Managing the Human Element
- Action Steps
- Appendix
- Managing Stress after a Disaster A Guide for Employees
- Chapter 5: Guiding Managers and HR Staff
- Overview
- Enlisting Expertise
- Developing Special Employee Relations Training Programs
- Managers and Supervisors.
- Responsibility Structure
- Action Steps
- Chapter 6: Balancing the Needs of Employees with the Need to Return to Work
- Getting Back to Work after a Disaster
- Employee Trauma
- Responses to Performance Decline
- Specific Performance Problems
- Meeting with an Employee Who Is Having Trouble
- Action Steps
- Chapter 7: Restabilizing Yourself and the Organization
- Overview
- 10 Action Steps
- Planning the Restabilization
- Action Steps
- Chapter 8: Building Resiliency While Helping Hearts and Minds to Heal
- Overview
- Psychological Recovery
- More on Employee Assistance Programs
- Three Stages of Disaster Recovery
- Anger and Weariness
- Action Steps
- Chapter 9: Starting to Prepare Now-Five-Minute Planning Steps
- Overview
- Connect with Your Internal Partners
- Refresh Records
- Run Through Redundancies
- Estimate Risk and ROI
- Hunt and Tame the Silent, Sugarcoated Moose®
- Review with New Eyes
- Check Your Supplies
- Build a "Just-in-Case" Inventory of Emergency Supplies
- Build Goodwill with Employees
- Action Steps
- Resources
- Literature and Websites
- Business Continuity Planning
- General Crisis Management
- Dealing with the Human Aspect of Trauma and Grief
- Dealing with Natural Disasters
- Employee Assistance/Behavioral Health Management
- Leadership
- Strategic Planning
- Internet Resources
- An Outline for Business Continuity Planning
- A Sample Telephone Tree
- A Sample Wallet Card
- Employee Emergency Response Procedures
- Earthquake
- Outside
- In a Vehicle
- Inside
- Preventing Fires
- When a Fire Occurs
- Whom to Call
- What to Say
- Emergency Telephone Numbers
- Evacuation Procedures
- Fire Extinguishers
- Sheltering in Place
- Severe Weather
- Hazardous Materials
- Utilities
- Bomb Threats
- Bomb Threat Checklist
- Emergency Evacuation Procedures.
- Suggested Actions to Take at Home
- For Your Home
- In Your Car
- Notes
- Foreword
- The Purpose of This Book
- Prologue
- Chapter 1
- Chapter 8
- Chapter 9
- Acknowledgments
- Index
- About the Authors
- About Berrett-Koehler Publishers
- Be Connected.
