Cita APA (7a ed.)

Safari Tech Books Online & Goldenberg, B. J. A. (2002). CRM Automation (1st edition.). Prentice Hall PTR.

Cita Chicago Style (17a ed.)

Safari Tech Books Online y Barton J Author Goldenberg. CRM Automation. 1st edition. [Place of publication not identified]: Prentice Hall PTR, 2002.

Cita MLA (9a ed.)

Safari Tech Books Online y Barton J Author Goldenberg. CRM Automation. 1st edition. Prentice Hall PTR, 2002.