Managing operations
Managing Operations is a concise guide to the fundamentals of operations management. Using examples and case studies from public, private and voluntary sector organizations, this book will enable managers to develop their competency to an excellent standard in an industrial or commercial setting. As...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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Oxford ; Boston : Corby, Northants :
Butterworth-Heinemann ; Institute of Management
1998.
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| Edición: | 1st edition |
| Colección: | Institute of Management series.
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627432406719 |
Tabla de Contenidos:
- Managing Operations; Copyright; Contents; Series adviser's preface; Introduction: what is operations management?; 1 Operations: the engine of the business; Finance; Marketing; Personnel; Operations; 2 The organizational context; The risks of decentralization; Effective decentralization; Strategy, mission and goals; Environmental demands and constraints; 3 Managing resources; Managing capacity; Managing operating schedules; Managing inventory; Managing capability; 4 The voice of the customer; External and internal customers; Operations as a horizontal process
- Customer requirements and feedbackReasonable and unreasonable expectations; 5 Managing quality; Image and expectations; The language of quality; Quality control; Right first time; Quality improvement; 6 Health, safety - and productivity?; The legal framework; Rights and responsibilities; The price of failure; The link to productivity; 7 Monitoring and control; The manager's role; Objectives and performance measures; Evaluating shortfalls; Remedial action: tactical and strategic; Involving others; 8 Continuous improvement; Objectives of continuous improvement
- The need for continuous improvementRisks of continuous improvement; The process of continuous improvement; Implications of continuous improvement; 9 Managing change; Approaches to problem-solving; Force-field analysis; Involving others; 10 Managing people; Managing subordinates; Managing colleagues; Managing the boss; Index
