Positive working relationships
Stuck for ideas, inspiration or just want to work differently? Management Extra brings all the best management thinking together in one package.The books are practical and well structured to provide an in depth treatment of these management topics. Titles in the series: * Business Environment * Chan...
| Formato: | Libro electrónico |
|---|---|
| Idioma: | Inglés |
| Publicado: |
Oxford :
Pergamon Flexible Learning
2008.
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| Edición: | Rev. ed |
| Colección: | Management extra.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627399106719 |
Tabla de Contenidos:
- Management Extra POSITIVE WORKING RELATIONSHIPS; Copyright; Contents; List of activities; List of figures; List of tables; Series preface; Introduction: building productive relationships at work; 1 Communicating to connect; What is communication?; Models of the communication process; Barriers to communication; Skills for verbal communications; Recap; More @; 2 Behaving assertively; Understanding assertiveness; Getting to assertive thinking; Techniques for behaving assertively; Recap; More @; 3 Making meetings productive; Preparing for meetings; Participating in meetings; Leading meetings
- RecapMore @; 4 Negotiating win-win solutions; What is negotiation?; Two approaches to negotiation; Skills for negotiation; Recap; More @; 5 Recognising and managing conflict; Why does conflict happen?; The role of the manager; Recap; More @; References
