The four conversations daily communication that gets results
This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
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| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco, CA :
Berrett-Koehler Publishers
c2009.
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| Edición: | 1st ed |
| Colección: | BK business book.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627385706719 |
Tabla de Contenidos:
- Contents; Preface; Chapter One: Four Conversations in a Successful Workplace; The Importance of Conversations; Some Conversations Slow Things Down, Others Speed Things Up; Six Limitations to a Successful Workplace; Conversations: Your Personal Advantage; Key Points; Chapter Two: Initiative Conversations: Create a Future; Leaders Have Initiative Conversations; Choose Your Initiative Statement: What-When-Why; Prepare for Your Initiative Conversation: Who-Where-How; Launch Your Initiative Conversation; If You Are Missing Initiative Conversations; Putting It into Practice
- Chapter Three: Understanding Conversations: Include and EngageHelp People Find a Positive Meaning in Your Message; Expand and Deepen Participation; The Limits of Understanding; If You Are Missing Understanding Conversations; Putting It into Practice; Chapter Four: Performance Conversations: Ask and Promise; Commit to Performance: What-When-Why; Ask Others to Commit; Promises Create Agreements: Who-Where-How; Manage the Agreement; If You Are Missing Performance Conversations; Putting It into Practice; Chapter Five: Closure Conversations: Create Endings
- An Incomplete Past Can Prevent a New FutureThe Four A's of Closure Conversations; Build Accountability and Resolve "People Problems"; If You Are Missing Closure Conversations; Putting It into Practice; Chapter Six: Using the Four Conversations; Conversational Tendencies; How the Four Conversations Work Together; Putting It into Practice; Chapter Seven: Support the Conversational Workplace; The Conversational Workplace; Practices to Support the Conversational Workplace; Implementing the Practices: Four Tips; A Closing Note; Resources; Notes; Acknowledgments; Index; A; B; C; D; E; F; G; H; I; K
- LM; N; O; P; Q; R; S; T; U; V; W; X; About the Authors
