The art and science of communication tools for effective communication in the workplace
The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
John Wiley & Sons, Inc
2008.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627369106719 |
Tabla de Contenidos:
- Title Page; Copyright Page; Dedication; Foreword; Acknowledgments; Introduction; THE COMMUNICATION STAIRCASE; IN THE BEGINNING IS YOUR WORD . . .; JILL'S PROFESSIONAL DESTINY?; CHAPTER 1 STEP 1 - Intrapersonal Communication; SELF-SABOTAGE OR SELF-FULFILLMENT?; DISCIPLINE OF THE MIND; DIVE INTO YOUR LIFE!; WHERE DID THAT THOUGHT COME FROM?; CREATING OUR SELF-IMAGE AT WORK; GROWING UP "DIFFERENT"; WRITING A NEW SCRIPT; TAKING OWNERSHIP; JILL'S DAY; WAKING UP TO YOUR DAY!; CONQUERING THE FIRST STEP; FIRST THINGS FIRST!; CHAPTER 2 STEP 2 - Nonverbal Communication
- THE FUNCTIONS OF NONVERBAL COMMUNICATIONYOUR PROFESSIONAL APPEARANCE; YOUR PROFESSIONAL VOICE; ACTIONS DO SPEAK LOUDER THAN WORDS!; IT'S ABOUT TIME!; KEEP YOUR DISTANCE!; SOMETIMES WHEN WE TOUCH; DO YOU SMELL SOMETHING?; CHAPTER 3 STEP 3 - Interpersonal Communication; FIVE KEYS TO POSITIVE, HEALTHY WORK RELATIONSHIPS; INTERPERSONAL CONFLICT; SUPPORTIVE VERSUS DEFENSIVE COMMUNICATION; CHAPTER 4 STEP 4 - Small-Group/ Organizational Communication; TO GROUP OR NOT TO GROUP. . . THAT IS THE QUESTION; JILL'S DAY; /VERSUS WE: THE CULTURAL PARADOX; CO-OPETITION MODEL OF ADVANCEMENT
- MAKING ROOM FOR THE GROUP REALITYLEADERSHIP COMMUNICATION; CONSTRUCTIVE CONFLICT; THE COMMUNICATION CLIMATE; SMALL-GROUP MEMBERSHIP AND FACILITATION; CHAPTER 5 STEP 5 - Public Communication; THE COMMON DENOMINATOR; MOVING BEYOND THE FEAR!; COMMUNICATION APPREHENSION; CONFIDENCE AND COMPOSURE; YOUR LANGUAGE; DON'T MAKE EXCUSES; YOUR PUBLIC PRESENTATIONAL STYLE; YOU AND YOUR AUDIENCE; THE ART OF IMPROMPTU/CONVERSATIONAL SPEAKING; CHAPTER 6 STEP 6 - Mass Communication; INFLUENCING THE MASSES; PERSUASION IS ABOUT PERSPECTIVE; ARE YOU A WALKING BILLBOARD?; PERSUASION AND THE WORLD OF WORK
- JILL'S DAYUSING PERSUASION AS A TOOL OF INFLUENCE; AS SIMPLE AS ONE, TWO, THREE; PERSUASIVE MESSAGES AND YOU; CHAPTER 7 STEP 7 - Intercultural Communication; WE CAN ALL GET ALONG!; WHAT MAKES US UNIQUE; WE ARE ALL PREJUDICED!; UNDERSTANDING PERCEPTION; CULTURE AND VALUES THAT IMPACT THE WORKPLACE; NONVERBAL COMMUNICATION IS CULTURALLY BOUND; GLOBAL COMMUNITY; DIVERSITY AND THE WORKPLACE; THE "OTHER" IN THE WORKPLACE; JILL'S DAY; INCLUSION IN THE WORKPLACE; BECOMING A CROSS-CULTURAL BRIDGE THROUGH CULTURAL COMPETENCY; EPILOGUE; Index
