The communication problem solver simple tools and techniques for busy managers
When what you've got is a failure to communicate, business breaks down. Here's a process managers can use to connect with their people.
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association
2009.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627366206719 |
Tabla de Contenidos:
- Contents; Foreword; Preface; Acknowledgments; PART I: THE SECRETS TO CREATING AND SUSTAINING ENERGIZED RELATIONSHIPS; Chapter 1: The Power of Relationship; Chapter 2: Setting Expectations with Turbocharged Clarity; Chapter 3: Communicating Your Expectations: What to Say and How to Say It; PART II: HOW TO USE YOUR PROCESS SKILLS TO PREVENT AND SOLVE COMMUNICATION PROBLEMS; Chapter 4: Workflow Management: Communication Tools; Chapter 5: Top-Tier Questioning Techniques; Chapter 6: How to Break the Judging Habit; Chapter 7: Common People Problems-A Handy Reference
- PART III: LEADING COLLABORATIVE CONVERSATIONSChapter 8: Giving Feedback-Sweet or Sour?; Chapter 9: Compelling Coaching Techniques; Chapter 10: DREAM Delegating Ensures Clarity and Collaboration; Chapter 11: Don't Have Time to Listen? Try These Tips; Conclusion: Be a Gold Medal Communicator!; Appendix A: Basic Job Expectations; Appendix B: Communication Issues Unique to First-Time Managers; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; W; About the Author
