APA (7th ed.) Citation

Anderson, K. A. (1992). Great customer service on the telephone (1st edition.). AMACOM.

Chicago Style (17th ed.) Citation

Anderson, Kristin Author. Great Customer Service on the Telephone. 1st edition. [Place of publication not identified]: AMACOM, 1992.

MLA (9th ed.) Citation

Anderson, Kristin Author. Great Customer Service on the Telephone. 1st edition. AMACOM, 1992.

Warning: These citations may not always be 100% accurate.