The power of positive criticism
Some people just can't take criticism. And some people just can't give it-not in a positive, motivating, mutually beneficial manner, anyway. That's too bad, because criticism is essential to many aspects of business, such as performance appraisals, quality control, and team functi...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM
c2000.
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| Edición: | First edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627296506719 |
Tabla de Contenidos:
- Intro
- Contents
- Acknowledgments
- Introduction
- Section I: Twenty Tips
- Befriend Criticism
- Criticize Strategically
- Be Improvement- Oriented
- Protect the Self-Esteem
- Choose the Right Words
- Criticize Your Criticisms
- Involve Your Recipient
- Remember the Merits . . . Without the '' But''
- Tell Them What You Want
- Be Timing-Oriented
- Use Questions Socratically
- When Words Don't Work: Use Your Actions
- Use Your Expectations
- Acknowledge That It's Subjective
- Put Motivation in Your Criticisms
- Use Their World
- Follow Up, Follow Up, Follow Up
- Know Your Criteria for Criticizing
- Listen to Yourself
- Stay Cool, Calm, and Collected
- Tips in Action
- Section II: Frequent, Challenging, and Difficult Criticism Situations
- So You're Afraid to Criticize Your Boss?
- The Wrath of Criticism
- It's Personal, Not Business
- Criticism Among Equals
- In the Line of Fire
- Criticism in Groups
- ''I Lost It in the Sun''
- When the Customer Isn't Right
- '' That's a Terrible Idea''
- '' It Won't Work''
- '' Nobody Cares''
- When You're the Fall Guy
- Friendship Harassment
- When Criticism Is Ethical
- I Heard It Through the Grapevine
- I Knew Him When . . .
- A Positive Critic
- The Criticism Inventory ( TCI)
- Index
- About the Author.
