Architecture and patterns for IT service management, resource planning, and governance making shoes for the cobbler's children
How would you feel if you visited your financial planner's office and saw past-due credit card notices on their desk? Would you trust an auto mechanic whose car backfires and produces black smoke? A dentist with bad teeth? A banker in shabby clothes? An interior designer whose offices are a sha...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Amsterdam ; Boston :
Elsevier/Morgan Kaufmann
c2007.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627293406719 |
Tabla de Contenidos:
- Front Cover; Architecture and Patterns for IT Service Management, Resource Planning, and Governance; Copyright Page; Contents; Table of Figures; Table of Tables; Foreword; Boxes and Lines; Preface; Acknowledgments; Part I: The IT Value Chain; Chapter 1. Introduction: Shoes for the Cobbler's Child; 1.1 The Achievements of IT; 1.2 The Problems; 1.3 The Proposed Solutions; 1.4 The Business Case; 1.5 Making It Real; 1.6 Chapter Conclusion; 1.7 Further Reading; Chapter 2. The IT Value Chain: A Process Foundation; 2.1 Frameworks, Frameworks Everywhere; 2.2 A Value Chain Framework
- 2.3 Primary IT Activities2.4 Supporting IT Activities; 2.5 Relationship between Primary and Supporting Processes; 2.6 Major Framework Issues; 2.7 The Functional Viewpoints; 2.8 Nonfunctional Requirements; 2.9 Process Maturity; 2.10 The Business Case; 2.11 Making It Real; 2.12 Chapter Conclusion; 2.13 Further Reading; Part II: Supporting the IT Value Chain; Chapter 3. A Supporting Data Architecture; 3.1 Metrics: Gateway from Process to Data; 3.2 A Conceptual Data Model; 3.3 IT Process Entities; 3.4 The Configuration Item and Its Subtypes; 3.5 Process and Workflow: A Data Perspective
- 3.6 General IT Data Architecture Issues3.7 The Business Case; 3.8 Making It Real; 3.9 Chapter Conclusion; 3.10 Further Reading; Chapter 4. A Supporting Systems Architecture; 4.1 Systems and Families; 4.2 Cohesion and Coupling; 4.3 Systems for Planning and Controlling; 4.4 Systems for Solutions Delivery; 4.5 Cross-Boundary Build-Run Systems; 4.6 Systems for Service Support; 4.7 Information-Centric Systems; 4.8 General Issues; 4.9 The Ideal Architecture; 4.10 The Business Case; 4.11 Making It Real; 4.12 Chapter Conclusion; 4.13 Further Reading; Chapter 5. Patterns for IT Enablement
- 5.1 Why Apply Patterns?5.2 Core Value Chain Patterns; 5.3 Configuration Management Patterns; 5.4 Supporting IT Process Patterns; 5.5 Chapter Conclusion; 5.6 Further Reading; Part III: Conclusion; Chapter 6. Epilogue; 6.1 Human Constraints of IT Enablement; 6.2 The Next-Generation IT: MDA, SOA, BPM, Portals, and Utility Computing; 6.3 In Closing; Appendix A. Architecture Methodology Used in This Book; Appendix B. Some Thoughts on the Professionalization of Enterprise IT; Appendix C. IT Professional Organizations; Endnotes; References; Index; About the Author
