Cita APA (7a ed.)

B. S., T. (2008). Practical IT service management: A concise guide for busy executives (1st edition.). IT Governance Pub.

Cita Chicago Style (17a ed.)

B. S., Thejendra. Practical IT Service Management: A Concise Guide for Busy Executives. 1st edition. Ely [U.K.]: IT Governance Pub, 2008.

Cita MLA (9a ed.)

B. S., Thejendra. Practical IT Service Management: A Concise Guide for Busy Executives. 1st edition. IT Governance Pub, 2008.