Resolving conflicts on the job
Giving and receiving criticism Handling disputes at different levels of an organization Resolving disagreements within a team Managing different personality types
| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM
c2007.
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| Edición: | 2nd ed |
| Colección: | WorkSmart series.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627252906719 |
Tabla de Contenidos:
- A brief overview of conflict
- Why people fight at work
- Five ways to engage conflict
- Ways to listen
- Ways to give (and receive) feedback
- Conflict styles
- Staying cool in a conflict
- Ways to engage conflict on the job--up, down, and sideways
- Ways to work with teams in conflict
- Can all this conflict be good for me?
- Why do I care?
