Clued in : how to keep customers coming back again and again

Clued in : how to keep customers coming back again and again

Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience... so they lose the chance to transform customers into lifetime customers. In this book, Lou Carbone shows exactly how to...

Descripción completa

Detalles Bibliográficos
Autor Corporativo: Safari Tech Books Online (-)
Otros Autores: Carbone, Lewis P Author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: [Place of publication not identified] FT Prentice Hall 2004
Edición:1st edition
Materias:
Customer services > Evaluation
Customer services > Quality control
Consumer behavior > Psychological aspects
Organizational effectiveness > Management
Marketing & Sales
Commerce
Business & Economics
Electronic books.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627198106719

Ejemplares similares

Ejemplares similares