Event management and best practices

Event management and best practices

This IBM Redbooks publication presents a deep and broad understanding about event management with a focus on best practices. It examines event filtering, duplicate detection, correlation, notification, escalation, and synchronization. Plus it discusses trouble-ticket integration, maintenance modes,...

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Detalles Bibliográficos
Autor Corporativo: International Business Machines Corporation. International Technical Support Organization (-)
Otros Autores: Bhe, Tony (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Austin, TX : IBM, International Technical Support Organization c2004.
Edición:1st ed
Colección:IBM redbooks.
Materias:
Electronic data processing > Distributed processing.
Management information systems.
System design.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627126106719
Tabla de Contenidos:
  • Front cover
  • Contents
  • Notices
  • Trademarks
  • Preface
  • The team that wrote this redbook
  • Become a published author
  • Comments welcome
  • Chapter 1. Introduction to event management
  • 1.1 Importance of event correlation and automation
  • 1.2 Terminology
  • 1.2.1 Event
  • 1.2.2 Event management
  • 1.2.3 Event processing
  • 1.2.4 Automation and automated actions
  • 1.3 Concepts and issues
  • 1.3.1 Event flow
  • 1.3.2 Filtering and forwarding
  • 1.3.3 Duplicate detection and throttling
  • 1.3.4 Correlation
  • 1.3.5 Event synchronization
  • 1.3.6 Notification
  • 1.3.7 Trouble ticketing
  • 1.3.8 Escalation
  • 1.3.9 Maintenance mode
  • 1.3.10 Automation
  • 1.4 Planning considerations
  • 1.4.1 IT environment assessment
  • 1.4.2 Organizational considerations
  • 1.4.3 Policies
  • 1.4.4 Standards
  • Chapter 2. Event management categories and best practices
  • 2.1 Implementation approaches
  • 2.1.1 Send all possible events
  • 2.1.2 Start with out-of-the-box notifications and analyze reiteratively
  • 2.1.3 Report only known problems and add them to the list as they are identified
  • 2.1.4 Choose top X problems from each support area
  • 2.1.5 Perform Event Management and Monitoring Design
  • 2.2 Policies and standards
  • 2.2.1 Reviewing the event management process
  • 2.2.2 Defining severities
  • 2.2.3 Implementing consistent standards
  • 2.2.4 Assigning responsibilities
  • 2.2.5 Enforcing policies
  • 2.3 Filtering
  • 2.3.1 Why filter
  • 2.3.2 How to filter
  • 2.3.3 Where to filter
  • 2.3.4 What to filter
  • 2.3.5 Filtering best practices
  • 2.4 Duplicate detection and suppression
  • 2.4.1 Suppressing duplicate events
  • 2.4.2 Implications of duplicate detection and suppression
  • 2.4.3 Duplicate detection and throttling best practices
  • 2.5 Correlation
  • 2.5.1 Correlation best practices
  • 2.5.2 Implementation considerations
  • 2.6 Notification.
  • 2.6.1 How to notify
  • 2.6.2 Notification best practices
  • 2.7 Escalation
  • 2.7.1 Escalation best practices
  • 2.7.2 Implementation considerations
  • 2.8 Event synchronization
  • 2.8.1 Event synchronization best practices
  • 2.9 Trouble ticketing
  • 2.9.1 Trouble ticketing best practices
  • 2.10 Maintenance mode
  • 2.10.1 Maintenance status notification
  • 2.10.2 Handling events from a system in maintenance mode
  • 2.10.3 Prolonged maintenance mode
  • 2.10.4 Network topology considerations
  • 2.11 Automation
  • 2.11.1 Automation best practices
  • 2.11.2 Automation implementation considerations
  • 2.12 Best practices flowchart
  • Chapter 3. Overview of IBM Tivoli Enterprise Console
  • 3.1 The highlights of IBM Tivoli Enterprise Console
  • 3.2 Understanding the IBM Tivoli Enterprise Console data flow
  • 3.2.1 IBM Tivoli Enterprise Console input
  • 3.2.2 IBM Tivoli Enterprise Console processing
  • 3.2.3 IBM Tivoli Enterprise Console output
  • 3.3 IBM Tivoli Enterprise Console components
  • 3.3.1 Adapter Configuration Facility
  • 3.3.2 Event adapter
  • 3.3.3 IBM Tivoli Enterprise Console gateway
  • 3.3.4 IBM Tivoli NetView
  • 3.3.5 Event server
  • 3.3.6 Event database
  • 3.3.7 User interface server
  • 3.3.8 Event console
  • 3.4 Terms and definitions
  • 3.4.1 Event
  • 3.4.2 Event classes
  • 3.4.3 Rules
  • 3.4.4 Rule bases
  • 3.4.5 Rule sets and rule packs
  • 3.4.6 State correlation
  • Chapter 4. Overview of IBM Tivoli NetView
  • 4.1 IBM Tivoli NetView (Integrated TCP/IP Services)
  • 4.2 NetView visualization components
  • 4.2.1 The NetView EUI
  • 4.2.2 NetView maps and submaps
  • 4.2.3 The NetView event console
  • 4.2.4 The NetView Web console
  • 4.2.5 Smartsets
  • 4.2.6 How events are processed
  • 4.3 Supported platforms and installation notes
  • 4.3.1 Supported operating systems
  • 4.3.2 Java Runtime Environments
  • 4.3.3 AIX installation notes.
  • 4.3.4 Linux installation notes
  • 4.4 Changes in NetView 7.1.3 and 7.1.4
  • 4.4.1 New features and enhancements for Version 7.1.3
  • 4.4.2 New features and enhancements for Version 7.1.4
  • 4.4.3 First failure data capture
  • 4.5 A closer look at the new functions
  • 4.5.1 servmon daemon
  • 4.5.2 FFDC
  • Chapter 5. Overview of IBM Tivoli Switch Analyzer
  • 5.1 The need for layer 2 network management
  • 5.1.1 Open Systems Interconnection model
  • 5.1.2 Why layer 3 network management is not always sufficient
  • 5.2 Features of IBM Tivoli Switch Analyzer V1.2.1
  • 5.2.1 Daemons and processes
  • 5.2.2 Discovery
  • 5.2.3 Layer 2 status
  • 5.2.4 Integration into NetView's topology map
  • 5.2.5 Traps
  • 5.2.6 Root cause analysis using IBM Tivoli Switch Analyzer and NetView
  • 5.2.7 Real-life example
  • Chapter 6. Event management products and best practices
  • 6.1 Filtering and forwarding events
  • 6.1.1 Filtering and forwarding with NetView
  • 6.1.2 Filtering and forwarding using IBM Tivoli Enterprise Console
  • 6.1.3 Filtering and forwarding using IBM Tivoli Monitoring
  • 6.2 Duplicate detection and throttling
  • 6.2.1 IBM Tivoli NetView and Switch Analyzer for duplicate detection and throttling
  • 6.2.2 IBM Tivoli Enterprise Console duplicate detection and throttling
  • 6.2.3 IBM Tivoli Monitoring for duplicate detection and throttling
  • 6.3 Correlation
  • 6.3.1 Correlation with NetView and IBM Tivoli Switch Analyzer
  • 6.3.2 IBM Tivoli Enterprise Console correlation
  • 6.3.3 IBM Tivoli Monitoring correlation
  • 6.4 Notification
  • 6.4.1 NetView
  • 6.4.2 IBM Tivoli Enterprise Console
  • 6.4.3 Rules
  • 6.4.4 IBM Tivoli Monitoring
  • 6.5 Escalation
  • 6.5.1 Severities
  • 6.5.2 Escalating events with NetView
  • 6.6 Event synchronization
  • 6.6.1 NetView and IBM Tivoli Enterprise Console.
  • 6.6.2 IBM Tivoli Enterprise Console gateway and IBM Tivoli Enterprise Console
  • 6.6.3 Multiple IBM Tivoli Enterprise Console servers
  • 6.6.4 IBM Tivoli Enterprise Console and trouble ticketing
  • 6.7 Trouble ticketing
  • 6.7.1 NetView versus IBM Tivoli Enterprise Console
  • 6.7.2 IBM Tivoli Enterprise Console
  • 6.8 Maintenance mode
  • 6.8.1 NetView
  • 6.8.2 IBM Tivoli Enterprise Console
  • 6.9 Automation
  • 6.9.1 Using NetView for automation
  • 6.9.2 IBM Tivoli Enterprise Console
  • 6.9.3 IBM Tivoli Monitoring
  • Chapter 7. A case study
  • 7.1 Lab environment
  • 7.1.1 Lab software and operating systems
  • 7.1.2 Lab setup and diagram
  • 7.1.3 Reasons for lab layout and best practices
  • 7.2 Installation issues
  • 7.2.1 IBM Tivoli Enterprise Console
  • 7.2.2 NetView
  • 7.2.3 IBM Tivoli Switch Analyzer
  • 7.3 Examples and related diagnostics
  • 7.3.1 Event flow
  • 7.3.2 IBM Tivoli Enterprise Console troubleshooting
  • 7.3.3 NetView
  • 7.3.4 IBM Tivoli Switch Analyzer
  • Appendix A. Suggested NetView configuration
  • Suggested NetView EUI configuration
  • Event console configuration
  • Web console installation
  • Web console stand-alone installation
  • Web console applet
  • Web console security
  • Web console menu extension
  • A smartset example
  • Related publications
  • IBM Redbooks
  • Other publications
  • Online resources
  • How to get IBM Redbooks
  • Help from IBM
  • Index
  • Back cover.

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