Cita APA (7a ed.)

Havey, M. (2005). Essential business process modeling (1st edition.). O'Reilly.

Cita Chicago Style (17a ed.)

Havey, Michael. Essential Business Process Modeling. 1st edition. Sebastopol, California: O'Reilly, 2005.

Cita MLA (9a ed.)

Havey, Michael. Essential Business Process Modeling. 1st edition. O'Reilly, 2005.