Business service management best practices

Business service management best practices

This IBM Redbooks publication discusses Business Service Management best practices. Business Service Management is a key component of IBM’s on demand Automation Blueprint. It is the top layer of the system management discipline which enables IT management to be related to the business. The ultimate...

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Detalles Bibliográficos
Autor principal: Darmawan, Budi (-)
Autor Corporativo: International Business Machines Corporation. International Technical Support Organization (-)
Otros Autores: Cox, Kimberly, Ragab, Bahaeldin
Formato: Libro electrónico
Idioma:Inglés
Publicado: Austin, TX : IBM, International Technical Support Organization c2004.
Edición:1st ed
Colección:IBM redbooks.
Materias:
Tivoli Business Systems Manager.
IBM Tivoli service level advisor.
Business > Data processing > Management.
Electronic commerce > Management.
Information technology > Management.
Service-level agreements.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627097606719
Tabla de Contenidos:
  • Front cover
  • Contents
  • Notices
  • Trademarks
  • Preface
  • The team that wrote this redbook
  • Become a published author
  • Comments welcome
  • Chapter 1. Introduction to Business Service Management
  • 1.1 IT organization evolution
  • 1.2 The IBM on demand Automation Blueprint
  • 1.3 Business Service Management
  • 1.4 Discussion scope
  • Chapter 2. Business Service Management concepts
  • 2.1 Business Service Management concept
  • 2.1.1 Service Level Management
  • 2.1.2 Implementation considerations
  • 2.2 IBM Tivoli product mapping
  • 2.3 Overview of IBM Tivoli Business Systems Manager
  • 2.3.1 IBM Tivoli Business Systems Manager components
  • 2.3.2 IBM Tivoli Business Systems Manager servers
  • 2.3.3 Important concepts in IBM Tivoli Business Systems Manager
  • 2.3.4 IBM Tivoli Business Systems Manager distributed object types
  • 2.4 Overview of Tivoli Data Warehouse
  • 2.4.1 Benefits of using Tivoli Data Warehouse
  • 2.4.2 Tivoli Data Warehouse structure
  • 2.4.3 Tivoli Data Warehouse components
  • 2.5 Overview of IBM Tivoli Service Level Advisor
  • 2.5.1 How IBM Tivoli Service Level Advisor works
  • 2.5.2 Inside the IBM Tivoli Service Level Advisor
  • 2.5.3 IBM Tivoli Service Level Advisor databases
  • 2.5.4 The Service Level Management life cycle with TSLA
  • Chapter 3. Planning for Business Service Management
  • 3.1 Overview
  • 3.2 Sources of information
  • 3.3 Information collection
  • 3.3.1 Business process decomposition
  • 3.3.2 Documentation of Service Level objectives
  • 3.3.3 Understanding the current monitoring environment
  • 3.4 Designing the solution
  • 3.4.1 Solution structure
  • 3.4.2 Hardware and software configuration
  • 3.4.3 Monitoring standard and required modification
  • 3.4.4 IBM TBSM object type selection
  • 3.4.5 Business System View design
  • 3.4.6 Data collection design
  • 3.4.7 Service Level management design.
  • Chapter 4. Business Service Management sample implementation
  • 4.1 Sample environment
  • 4.2 Constructing the solution
  • 4.2.1 Solution structure
  • 4.2.2 Solution configuration
  • 4.2.3 Monitoring architecture
  • 4.2.4 Object class selection
  • 4.2.5 Business System View design
  • 4.2.6 Data collection design
  • 4.2.7 Service Level monitoring
  • 4.3 Implementation overview
  • 4.4 IBM Tivoli Monitoring profiles
  • 4.4.1 Profile Managers and IBM Tivoli Monitoring profiles
  • 4.4.2 Detailed profile setting
  • 4.5 IBM Tivoli NetView monitoring
  • 4.6 Web transaction response time monitoring
  • 4.6.1 Quality of Service monitoring
  • 4.6.2 Synthetic Transaction Investigator monitoring
  • 4.7 Defining TEC rules
  • 4.7.1 Adding IBM Tivoli Monitoring rules
  • 4.7.2 IBM Tivoli Monitoring for Transaction Performance rules
  • 4.7.3 IBM Tivoli NetView rules
  • 4.7.4 Assembling a new TEC rule base
  • 4.7.5 IBM Tivoli Business Systems Manager customization
  • 4.7.6 Defining TBSM object types
  • 4.7.7 Setting object hierarchy
  • 4.7.8 Defining business systems
  • 4.7.9 Defining TBSM operators
  • 4.8 Configuring Tivoli Data Warehouse
  • 4.8.1 Collecting information from IBM Tivoli Monitoring
  • 4.8.2 Collecting information from Web Services Courier
  • 4.8.3 Enabling ETL in Tivoli Data Warehouse
  • 4.9 Customizing IBM Tivoli Service Level Advisor
  • 4.9.1 Defining the operation
  • Abbreviations and acronyms
  • Related publications
  • IBM Redbooks
  • Other publications
  • How to get IBM Redbooks
  • Help from IBM
  • Index
  • Back cover.

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