Cita APA (7a ed.)

Michelli, J. A. (2007). The Starbucks experience: 5 principles for turning ordinary into extraordinary (1st edition.). McGraw-Hill.

Cita Chicago Style (17a ed.)

Michelli, Joseph A. The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary. 1st edition. New York: McGraw-Hill, 2007.

Cita MLA (9a ed.)

Michelli, Joseph A. The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary. 1st edition. McGraw-Hill, 2007.