IBM WebSphere voice systems solutions implementation guide

IBM WebSphere voice systems solutions implementation guide

The WebSphere Voice Server product is a member of the IBM WebSphere software family. It provides a platform that enables the creation of voice applications through industry standards such as VoiceXML and Java. The WebSphere Voice Server facilitates the deployment of voice applications by interfacing...

Full description

Bibliographic Details
Corporate Author: International Business Machines Corporation. International Technical Support Organization (-)
Other Authors: Kempny, Guy (-)
Format: eBook
Language:Inglés
Published: Research Triangle Park, NC : IBM, International Technical Support Organization 2003.
Edition:1st ed
Series:IBM redbooks.
Subjects:
WebSphere.
Internet telephony.
See on Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627086706719
Table of Contents:
  • Front cover
  • Contents
  • Notices
  • Trademarks
  • Preface
  • The team that wrote this redbook
  • Become a published author
  • Comments welcome
  • Chapter 1. Voice technologies
  • 1.1 Access to information through voice
  • 1.2 What are voice applications?
  • 1.3 Speech recognition
  • 1.4 Text-to-speech
  • 1.5 Terminology
  • 1.6 VoiceXML
  • 1.7 Application development
  • 1.7.1 Available tools
  • 1.7.2 Creating and deploying an application
  • 1.7.3 Integrating speech recognition and TTS
  • 1.8 Hardware technology
  • 1.8.1 IBM
  • 1.8.2 Intel Dialogic
  • 1.8.3 Aculab
  • Chapter 2. IBM voice solutions
  • 2.1 WebSphere Voice Server
  • 2.1.1 Voice-enabling Web applications
  • 2.1.2 Speech-enabling IVR applications
  • 2.2 WebSphere Voice Response
  • 2.2.1 WebSphere Voice Response for AIX, V3.1
  • 2.2.2 WebSphere Voice Response for Windows NT and Windows 2000, Version 3.1
  • 2.3 WebSphere Voice Toolkit
  • 2.4 WebSphere Voice Server SDK
  • Chapter 3. WebSphere Voice Server with WebSphere Voice Response for Windows, V3.1
  • 3.1 Setup and install process
  • 3.2 WebSphere Voice Server V3.1 prerequisites
  • 3.3 Installation of IBM Cross Platform Technologies for Windows
  • 3.4 Installation of LUM
  • 3.5 Installing Dialogic System Release 5.1
  • 3.6 Installing Dialogic System Release 5.1.1 Service Pack 1
  • 3.6.1 Dialogic card configuration
  • 3.6.2 Testing the card
  • 3.7 Installation of WebSphere Voice Response
  • 3.7.1 WebSphere Voice Response ServicePak 1
  • 3.8 Configuring licensing software
  • 3.8.1 Configuring LUM for stand-alone setup
  • 3.9 Installation of WebSphere language support
  • 3.10 Installation of WebSphere Voice Server
  • 3.10.1 Stand-alone installation
  • 3.11 Configuration of WebSphere Voice Server
  • 3.12 Testing system
  • 3.13 Echo cancellation
  • 3.13.1 Dialogic card installation
  • 3.13.2 Digital environment.
  • Chapter 4. WebSphere Voice Server with WebSphere Voice Response for AIX V3.1
  • 4.1 WebSphere Voice Server with WebSphere Voice Response for AIX
  • 4.1.1 WebSphere Voice Server
  • 4.1.2 Programming model
  • 4.1.3 Architecture
  • 4.1.4 WebSphere Voice Server for AIX V3.1 prerequisites
  • 4.2 WebSphere Voice Server installation
  • 4.2.1 Telephone structure
  • 4.2.2 Computer hardware
  • 4.2.3 Software
  • 4.3 AIX configuration
  • 4.4 Installation of WebSphere Voice Response for AIX
  • 4.4.1 Hardware installation of WebSphere Voice Response for AIX
  • 4.4.2 Software installation of WebSphere Voice Response
  • 4.4.3 Creation of an administrator
  • 4.4.4 Installation of PTFs for WebSphere Voice Response
  • 4.4.5 Create database for WebSphere Voice Response
  • 4.4.6 Grant owner for DTXA
  • 4.4.7 License Use Management
  • 4.4.8 Starting WebSphere Voice Response
  • 4.4.9 Configuration of packs
  • 4.5 Testing WebSphere Voice Response installation
  • 4.6 Installation of WebSphere Voice Server
  • 4.6.1 Installation of WebSphere Voice Server server
  • 4.6.2 Grant an administrator to WebSphere Voice Server server
  • 4.6.3 Configuring the WebSphere Voice Server server
  • 4.6.4 Starting server components
  • 4.6.5 Installation of the WebSphere Voice Server client
  • 4.6.6 Setting environment
  • 4.6.7 Importing WebSphere Voice Server filesets
  • 4.6.8 Importing Java components
  • 4.6.9 Starting WebSphere Voice Server client
  • 4.7 Testing our implementation
  • 4.8 Call transfer application
  • 4.9 Add new languages
  • 4.9.1 Add single-byte languages
  • 4.9.2 Add double-byte language
  • 4.10 Integrating AIX and Windows 2000 system
  • 4.10.1 Setup
  • 4.10.2 Installation
  • 4.10.3 Connection of AIX and Windows 2000
  • 4.11 Managing the environment
  • 4.11.1 Commands of WebSphere Voice Response
  • 4.11.2 Commands of WebSphere Voice Server
  • 4.11.3 Some tips.
  • Chapter 5. Cisco telephony environment
  • 5.1 Voice Server for Cisco Environment installation
  • 5.1.1 Requirements for Voice Server in a Cisco environment
  • 5.1.2 Voice Server installation
  • 5.2 Telephony environment configuration
  • 5.3 Checking your installation
  • 5.3.1 Specific parameters
  • 5.3.2 Validating the configuration file
  • 5.3.3 Using Voice Server commands
  • 5.4 The final test
  • 5.5 Testing on a PC
  • 5.6 Voice Server considerations
  • Chapter 6. Dialogic environment
  • 6.1 Voice Server in the Dialogic environment
  • 6.1.1 System configurations
  • 6.2 Hardware and software prerequisites
  • 6.2.1 Prerequisite hardware/software for stand-alone configuration
  • 6.2.2 Prerequisite hardware/software for full distribution configuration
  • 6.2.3 Prerequisite hardware/software for mixed distribution configuration
  • 6.2.4 Language support component
  • 6.3 Dialogic environment
  • 6.3.1 Installing Dialogic System Release 5.1.1
  • 6.3.2 Installing Dialogic System Release 5.1.1 Service Pack 1
  • 6.3.3 Installing GlobalCall Protocols 1.00
  • 6.3.4 Dialogic card installation
  • 6.3.5 Dialogic card configuration
  • 6.3.6 Card configuration parameters for D/120JCT-LS
  • 6.3.7 Testing the card
  • 6.3.8 Voice Server prerequisite software
  • 6.3.9 Voice Server installation
  • 6.4 Configuring Voice Server
  • 6.4.1 VVTDefaults configuration file
  • 6.4.2 System management file
  • 6.4.3 Specific parameters
  • 6.4.4 Validating the configuration file
  • 6.4.5 Using Voice Server commands
  • 6.5 The final test
  • 6.6 Distributed installation
  • 6.7 Dialogic digital cards
  • 6.7.1 Dialogic D/41JCT-LS card
  • 6.7.2 Dialogic D/240JCT-T1 card
  • 6.7.3 Dialogic D/480JCT-2T1 card
  • 6.8 Voice Server considerations
  • Chapter 7. WebSphere Voice Server for Windows 2000 with Software Developers Kit V3.1
  • 7.1 The Software Developers Kit (SDK).
  • 7.1.1 Updates from SDK 2.1 to SDK 3.1
  • 7.1.2 The WebSphere Voice Server for Windows 2000 with SDK 3.1 components
  • 7.2 WebSphere Voice Server for Windows 2000 with SDK 3.1 prerequisites
  • 7.3 WebSphere Voice Server SDK 3.1 installation
  • 7.3.1 Uninstalling the SDK
  • 7.3.2 TTSCLEAN utility
  • 7.3.3 Implementing the Secure Sockets Layer (SSL) protocol
  • 7.3.4 Unpacking the SDK
  • 7.3.5 Unpacking the SDK language
  • 7.3.6 Running the SDK setup
  • 7.3.7 Unpacking the concatenative text-to-speech language
  • 7.3.8 Audio setup for the SDK
  • 7.3.9 Starting the VoiceXML browser
  • 7.3.10 Testing the application in text mode
  • 7.3.11 Testing the application in audio mode
  • 7.3.12 Sample VoiceXML applications
  • Chapter 8. VoiceXML application development using Voice Toolkit 3.1
  • 8.1 Voice Toolkit
  • 8.1.1 WebSphere Voice Toolkit prerequisites
  • 8.1.2 WebSphere Voice Toolkit installation
  • 8.1.3 Voice Toolkit settings
  • 8.1.4 VoiceXML editor
  • 8.1.5 Developing a VXML application
  • 8.1.6 Grammars
  • 8.1.7 Pronunciation Builder
  • 8.1.8 Audio recorder
  • 8.1.9 Adding components
  • 8.1.10 Creating and customizing components
  • 8.2 VoiceXML Debugger
  • 8.3 Testing the application
  • 8.3.1 Access a deployed application
  • 8.4 WebSphere Studio
  • 8.5 Utilities
  • 8.5.1 Multiple interface and other design considerations
  • 8.5.2 Related publications
  • Chapter 9. VoiceXML application development using WebSphere Transcoding Publisher
  • 9.1 WebSphere Transcoding Publisher
  • 9.2 How WebSphere Transcoding Publisher can be used
  • 9.2.1 Converting XML to VoiceXML
  • 9.2.2 HTML to VoiceXML transcoding
  • 9.2.3 Mining content from HTML pages
  • 9.2.4 The HTML-to-VoiceXML transcoder
  • 9.3 Using annotation process
  • 9.3.1 Content clipping
  • 9.3.2 Form simplification
  • 9.4 HTML to VoiceXML transcoding limitations.
  • 9.5 Creating a WebSphere Transcoding Publisher project
  • 9.6 Configuring WebSphere Transcoding Publisher
  • Chapter 10. Voice Server language component
  • 10.1 What is language support?
  • 10.1.1 IBM text-to-speech engine
  • 10.1.2 IBM speech recognition engine
  • 10.1.3 Languages supported
  • 10.2 Language support implementation
  • 10.2.1 Cisco environment
  • 10.2.2 Dialogic environment
  • 10.3 Installing Voice Server Language Support component
  • 10.3.1 Installing process
  • 10.4 Different text-to-speech versions
  • 10.5 Concatenative TTS language
  • 10.5.1 Installing Voice Server concatenative language component
  • 10.5.2 Installing process
  • 10.6 Phrase splicing
  • Chapter 11. WebSphere Voice Server hardware environments
  • 11.1 WebSphere Voice Server in an IBM ^ BladeCenter distribution
  • 11.1.1 The IBM ^ BladeCenter
  • 11.1.2 Server
  • 11.1.3 Software
  • 11.2 WebSphere Voice Server in a Voice over IP environment
  • 11.2.1 Hardware environment
  • 11.2.2 Software environment
  • 11.3 WebSphere Voice Server for WebSphere Voice Response on Windows Version 3.1
  • 11.4 WebSphere Voice Server on WebSphere Voice Response on AIX 3.1
  • Chapter 12. WebSphere Portal Technology for Voice
  • 12.1 WebSphere Portal Technology for Voice overview
  • 12.1.1 Portal content
  • 12.1.2 Component connections
  • 12.2 Developing applications
  • 12.2.1 Voice portlet development
  • 12.2.2 Setting up an environment for portlet development
  • 12.2.3 Generating markup using JSPs
  • 12.2.4 Creating deployment descriptors
  • 12.2.5 Packaging and deploying a voice portlet
  • 12.2.6 Using the Everyplace Toolkit
  • 12.3 Components
  • 12.3.1 Overview
  • 12.3.2 Featured components
  • 12.3.3 Supporting components
  • 12.4 Third-party components
  • 12.4.1 Required
  • 12.5 CD contents
  • 12.5.1 Portal for Voice information
  • 12.5.2 Contents
  • 12.6 Additional information.
  • 12.7 Installation planning.

Similar Items