APA (7th ed.) Citation

Safari Tech Books Online, Chandler, K. A., & Hyatt, K. C. (2003). Customer-centered design: A new approach to Web usability (1st edition.). Prentice Hall PTR.

Chicago Style (17th ed.) Citation

Safari Tech Books Online, Kreta Author Chandler, and Karen Contributor Hyatt. Customer-centered Design: A New Approach to Web Usability. 1st edition. [Place of publication not identified]: Prentice Hall PTR, 2003.

MLA (9th ed.) Citation

Safari Tech Books Online, et al. Customer-centered Design: A New Approach to Web Usability. 1st edition. Prentice Hall PTR, 2003.