Cita APA (7a ed.)

Safari Tech Books Online, Chandler, K. A., & Hyatt, K. C. (2003). Customer-centered design: A new approach to Web usability (1st edition.). Prentice Hall PTR.

Cita Chicago Style (17a ed.)

Safari Tech Books Online, Kreta Author Chandler, y Karen Contributor Hyatt. Customer-centered Design: A New Approach to Web Usability. 1st edition. [Place of publication not identified]: Prentice Hall PTR, 2003.

Cita MLA (9a ed.)

Safari Tech Books Online, et al. Customer-centered Design: A New Approach to Web Usability. 1st edition. Prentice Hall PTR, 2003.