Customer Relationship Management: Getting It Right
Build a winning CRM program—one step at a time. This book presents a complete, step-by-step blueprint for designing, implementing, and managing a successful CRM program. The former Director of HP's enterprise-wide CRM initiative shows how to identify the elements of CRM most crucial to your org...
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| Format: | eBook |
| Language: | Inglés |
| Published: |
[Place of publication not identified]
Prentice Hall PTR
2002
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| Edition: | 1st edition |
| Series: | Hewlett-Packard professional books
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| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627069906719 |
