APA (7th ed.) Citation

Safari Tech Books Online & Swift, R. S. A. (2000). Accelerating Customer Relationships: Using CRM and Relationship Technologies (1st edition.). Prentice Hall PTR.

Chicago Style (17th ed.) Citation

Safari Tech Books Online and Ronald S Author Swift. Accelerating Customer Relationships: Using CRM and Relationship Technologies. 1st edition. [Place of publication not identified]: Prentice Hall PTR, 2000.

MLA (9th ed.) Citation

Safari Tech Books Online and Ronald S Author Swift. Accelerating Customer Relationships: Using CRM and Relationship Technologies. 1st edition. Prentice Hall PTR, 2000.