Cita APA (7a ed.)

Safari Tech Books Online & Thompson, H. A. (2004). Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty (1st edition.). FT Press.

Cita Chicago Style (17a ed.)

Safari Tech Books Online y Harvey Author Thompson. Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty. 1st edition. [Place of publication not identified]: FT Press, 2004.

Cita MLA (9a ed.)

Safari Tech Books Online y Harvey Author Thompson. Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty. 1st edition. FT Press, 2004.