Cita APA (7a ed.)

Jayaswal, B. K. A., Zultner, . R. E. C., & Patton, P. C. C. (2007). Understanding customer needs software QFD and the voice of the customer (1st edition.). Prentice Hall.

Cita Chicago Style (17a ed.)

Jayaswal, Bijay K Author, Richard E Contributor Zultner, y Peter C Contributor Patton. Understanding Customer Needs Software QFD and the Voice of the Customer. 1st edition. [Place of publication not identified]: Prentice Hall, 2007.

Cita MLA (9a ed.)

Jayaswal, Bijay K Author, et al. Understanding Customer Needs Software QFD and the Voice of the Customer. 1st edition. Prentice Hall, 2007.