Cita APA (7a ed.)

Evenson, R. (2007). Award-winning customer service: 101 ways to guarantee great performance (1st edition.). AMACOM.

Cita Chicago Style (17a ed.)

Evenson, Renee. Award-winning Customer Service: 101 Ways to Guarantee Great Performance. 1st edition. New York: AMACOM, 2007.

Cita MLA (9a ed.)

Evenson, Renee. Award-winning Customer Service: 101 Ways to Guarantee Great Performance. 1st edition. AMACOM, 2007.