Managing the unexpected resilient performance in an age of uncertainty
Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational l...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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San Francisco :
Jossey-Bass
c2007.
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| Edición: | 2nd ed |
| Colección: | J-B US Non-Franchise Leadership.
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009626904806719 |
Tabla de Contenidos:
- Managing the unexpected: what business can learn from high-reliability organizations
- Expectations and mindfulness
- The three principles of anticipation
- Principles of containment
- Assessing your capabilities for resilient performance
- Organizational culture: institutionalizing mindfulness
- How to manage mindfully.
