The kindness revolution the company-wide culture shift that inspires phenomenal customer service
Re-energize your company's customer service--and inspire greater customer loyalty--using the power of kindness. Despite what some may think, the war against bad customer service will not be won on the front lines by changing specific techniques and processes at the customer contact level. Rathe...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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New York :
AMACOM
c2006
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009626887206719 |
