APA (7th ed.) Citation

International Business Machines Corporation. International Technical Support Organization & Manoel, E. (2004). Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. IBM, International Technical Support Organization.

Chicago Style (17th ed.) Citation

International Business Machines Corporation. International Technical Support Organization and Edson Manoel. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. Austin, TX: IBM, International Technical Support Organization, 2004.

MLA (9th ed.) Citation

International Business Machines Corporation. International Technical Support Organization and Edson Manoel. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. IBM, International Technical Support Organization, 2004.