International Business Machines Corporation. International Technical Support Organization & Manoel, E. (2004). Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. IBM, International Technical Support Organization.
Cita Chicago Style (17a ed.)International Business Machines Corporation. International Technical Support Organization y Edson Manoel. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. Austin, TX: IBM, International Technical Support Organization, 2004.
Cita MLA (9a ed.)International Business Machines Corporation. International Technical Support Organization y Edson Manoel. Service Level Management Using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager. IBM, International Technical Support Organization, 2004.
