Dealing with people you can't stand how to bring out the best in people at their worst
Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill
c2002.
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| Edición: | Rev. and updated ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009626866406719 |
Tabla de Contenidos:
- The 10 most unwanted list
- The lens of understanding
- The road to Hell is paved with good intentions
- From conflict to cooperation
- Listen to understand
- Reach a deeper understanding
- Speak to be understood
- Get what you project and expect
- The tank
- The sniper
- The know-it-all
- The think-they-know-it-all
- The grenade
- The yes person
- The maybe person
- The nothing person
- The no person
- The whiner
- What if people can't stand you?
- Communication and the challenge of technology
- The eight ounces of prevention in phone communication
- The eight ounces of prevention in e-mail communication.
