The customer centricity playbook implement a winning strategy driven by customer lifetime value
How did global gaming company Electronic Arts go from being named “Worst Company in America” to clearing a billion dollars in profit? They discovered a simple truth—and acted on it: Not all customers are the same, regardless of how they appear on the surface. In The Customer Centricity Playbook, Wha...
| Other Authors: | , |
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| Format: | Book |
| Language: | Inglés |
| Published: |
Philadelphia :
Wharton Digital Press
[2018]
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| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009626452806719 |
| Summary: | How did global gaming company Electronic Arts go from being named “Worst Company in America” to clearing a billion dollars in profit? They discovered a simple truth—and acted on it: Not all customers are the same, regardless of how they appear on the surface. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive’s executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stopwasting resources by chasing down product sales to each and every consumer. Fader and Toms offer a 360-degree analysis of all the elements that support customer centricity within an organization. |
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| Item Description: | Índex |
| Physical Description: | xiv, 120 pàgines : il·lustracions ; 22 cm |
| Bibliography: | Bibliografia (pàgines 105-112) |
| ISBN: | 9781613630907 |
