The mediation process practical strategies for resolving conflict / Christopher W. Moore
The Fourth Edition of a seminal work in the field of mediation and conflict resolution For almost thirty years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediati...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco :
Jossey-Bass
2014.
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| Edición: | Fourth edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009623539506719 |
Tabla de Contenidos:
- Cover; Title page; Copyright page; Contents; List of Tables and Figures; Dedication; Preface; Part One: Understanding Disputes, Conflict Resolution, and Mediation; 1: Approaches for Managing and Resolving Disputes and Conflicts; The Whittamore-Singson Dispute; Conflict Management and Resolution Approaches and Procedures; 2: The Mediation Process: Mediator Roles, Functions, Approaches, and Procedures; Mediator Roles, Functions, Approaches, and Procedures; A Definition of Mediation; Some Variations in Mediator Relationships to Parties and Assistance; Social Network Mediators
- Authoritative MediatorsIndependent Mediators; Variations of Mediators' Targets, Focus, Levels of Interventions, and Direction; Mediators' Focuses for Intervention; Mediator's Amount of Action and Direction; Mediator Orientations toward Focus and Direction in Practice; "Schools" of Mediation; Process-Focused Schools; Relationship-Focused Schools; Substantively Focused Schools; The Focus of the Remainder of This Book; 3: The Practice of Mediation; Historical and Cultural Roots of Mediation: Religious and Customary Practices; Contemporary Practice of Mediation; North America
- Mediation Around the WorldAfrica; Asia; Europe; Latin America; The Middle East; Oceania Pacific Region; 4: Conflict Analysis: Understanding the Causes of Conflicts and Opportunities for Collaboration; Understanding the Causes of Conflicts and Opportunities for Collaboration; The Circle of Conflict: Causes of Disputes and Opportunities for Collaboration; Three Broad Concepts about Conflict and Opportunities for Collaboration; Issues, Needs, and Interests; Factors That Are Sources or Causes of Conflict and Opportunities for Collaboration; People and Parties; Issues, Needs, and Interests
- Parties' Histories, Relationships, and InteractionsEmotions; Information; Communications; Approaches, Procedures, and Strategies; Power and Influence; Structural Sources of Conflict and Opportunities for Collaboration; Beliefs, Values, and Attitudes; Options, Understandings, Agreements, and Outcomes; Returning to Dividers and Connectors; 5: Negotiation and Conflict Resolution; Transactional and Conflict Resolution-Oriented Negotiations; Relationship-Based Negotiations; Positional-Based Negotiations; Interest-Based Negotiations
- How Mediators Work with Various Orientations and Procedures for NegotiationsPart Two: Laying the Groundwork for Effective Mediation; 6: The Mediation Process: An Overview; The Stages of the Mediation Process; Preparation Stages, Goals, Tasks, and Activities; 1. Making Initial Contact with Parties; 2. Collecting and Analyzing Background Information; 3. Designing a Preliminary Mediation Plan; Mediation Session Stages, Tasks, and Activities; 1. Beginning Mediation; 2. Presenting Parties' Initial Perspectives and Developing an Agenda
- 3. Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved
