Communicating across cultures at work
Examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills to enable greater understanding and appreciation of those from different backgrounds. Fully updated with the latest...
| Otros Autores: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hampshire, England ; New York, New York :
Palgrave Macmillan
2011.
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| Edición: | 3rd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009623434706719 |
Tabla de Contenidos:
- Cover; Half title; Title page; Copyright; Dedication; Contents; List of Figuresand Tables; Preface; Acknowledgements; 1 Introduction; 1.1 The importance of work communication; 1.2 The growth in contact with 'different others' at work; 1.3 The growing importance of (sub)cultural diversity at work; 1.4 What is culture?; 1.5 Other conceptual issues; 1.6 Cultures, work and organizational behaviour; 1.7 The growing importance of intercultural communication at work; 1.8 Conclusion; Questions and exercises; Notes and references; 2 Cultural Differences and Work; 2.1 How cultures vary
- 2.2 Other ways of analysing cultural difference2.3 The impact of culture on work behaviour; 2.4 The impact of culture on work organization and management; 2.5 The impact of culture on organizational environments; 2.6 Conclusion; Questions and exercises; Notes and references; 3 Culture and Communication; 3.1 A brief note on communication; 3.2 Different communication practices; 3.3 (Sub)cultural communication; 3.4 Conclusion; Questions and exercises; Notes and references; 4 How Culture Affects Behaviour; 4.1 Internal factors; 4.2 Social cognition processes; 4.3 Conclusion
- Questions and exercisesNotes and references; 5 Barriers to Intercultural Communication; 5.1 'Universal' barriers; 5.2 Prejudice and discrimination; 5.3 Different communication practices as barriers; 5.4 (Sub)cultural communication barriers; 5.5 Behavioural barriers; 5.6 Work-specific barriers; 5.7 (Some) organizational cultures and climates; 5.8 Conclusion; Questions and exercises; Notes and references; 6 Communicating Interculturally; 6.1 Inclusive language; 6.2 Ethical issues; 6.3 Intercultural communication behaviours; 6.4 Intercultural communication processes
- 6.5 Intercultural communication effectiveness6.6 A note on intercultural work communication; 6.7 Conclusion; Questions and exercises; Notes and references; 7 Skills for Working Abroad; 7.1 Cultural orientation skills; 7.2 Sojourning; 7.3 Conclusion; Questions and exercises; Notes and references; 8 Culture, Communication and Work Activities; 8.1 Selection interviewing; 8.2 Service encounters; 8.3 Mentoring; 8.4 Mediating; 8.5 Negotiating; 8.6 Working in groups and teams; 8.7 Leadership and management; 8.8 Conclusion; Questions and exercises; Notes and references
- 9 International Intercultural Communication9.1 Technology-mediated communication, knowledge transfer and co-ordination; 9.2 Working in virtual teams; 9.3 Offshoring; 9.4 Working in international alliances; 9.5 Communication issues in multinational enterprises (MNEs); 9.6 International business-to-business (B2B) relations; 9.7 Conclusion; Questions and exercises; Notes and references; Appendix Scoring and Interpretation of Questionnaires; Glossary of Terms as Used in this Book; Further Reading; Index
