Business performance measurement theory and practice
The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. Th...
| Otros Autores: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cambridge, U.K. ; New York, N.Y. :
Cambridge University Press
2002.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009623419206719 |
Tabla de Contenidos:
- Machine generated contents note: Part I Performance measurement - functional analyses
- 1 Measuring performance: The accounting perspective
- David Otley
- 2 Measuring performance: The marketing perspective
- Bruce Clark
- 3 Measuring performance: The operations perspective
- Andy Neely and Rob Austin
- 4 Finding performance: The new discipline in management
- Marshall W.Meyer
- Part II Performance measurement - theoretical foundations
- 5 A conceptual and operational delineation of performance
- MichelLebas and Ken Euske
- 6 When it should not work but does: Anomalies of high performance
- Rob Austin and Jody Hoffer Gittell
- 7 Does pay for performance really motivate employees?
- Margit Osterloh and Bruno S.Frey
- 8 Superior managers tolerance to dysfunctional behavior: A test
- Clive Emmanuel
- Part III Performance measurement - frameworks and methodologies
- 9 Performance measurement frameworks: A review
- Mike Kennerley and Andy Neely
- 10 The critical few: First among equals as parameters of strategic
- effectiveness
- Elspeth Murray and Peter Richardson
- 11 Integrated performance measurement systems: Structure and dynamics
- Umit Bititci, Allan Carrie, and Trevor Turner
- 12 Why measurement initiatives succeed and fail: The impact of parent
- company initiatives
- Mike Bourne and Andy Neely
- Part IV Performance measurement - practical applications
- 13 What really goes on in the name of benchmarking?
- David Mayle, Matthew Hinton, Graham Francis, and Jacky Holloway
- 14 Measuring marketing performance: Which way is up?
- Tim Ambler and Flora Kokkinaki
- 15 Loosely coupled performance measurement systems
- Thomas Ahrens and Chris Chapman
- 16 Redefining government performance
- Ken Ogata and Rich Goodkey
- Part V Performance measurement - specific measures
- 17 Customer satisfaction and business performance
- Kai Kristensen, Anne Martensen, and Lars Grenholdt
- 18 Linking financial performance to employee and customer satisfaction
- Andy Neely and Mohammed Al Najjar
- 19 Measuring innovation performance
- Riitta Katila
- Part VI Performance measurement - emerging issues and trends
- 20 The future of performance measurement: Measuring knowledge
- work
- Rob Austin and Pat Larkey
- 21 Measuring eBusiness performance
- Andy Neely, Bernard Marr, Chris Adams, and Neha Kapashi.
