Service science in China
A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management,...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Berlin :
Springer
c2013.
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| Edición: | 1st ed. 2013. |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009469461606719 |
| Sumario: | A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China’s service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China’s service economy. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (470 p.) |
| Bibliografía: | Includes bibliographical references. |
| ISBN: | 9781299197794 9783642344978 |
