Cita APA (7a ed.)

Rajola, F. (2013). Customer relationship management in the financial industry: Organizational processes and technology innovation (2nd ed.). Springer.

Cita Chicago Style (17a ed.)

Rajola, Federico. Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation. 2nd ed. Berlin ; New York: Springer, 2013.

Cita MLA (9a ed.)

Rajola, Federico. Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation. 2nd ed. Springer, 2013.