Analyzing and theorizing the dynamics of the workplace incivility crisis
Contemporary worklife builds upon a foundation for teamwork among skilled and dedicated people. Despite the utility of supportive working relationships and despite extensive consulting activity on leadership and team building, employees complain extensively about mistreatment by their bosses and col...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Dordrecht :
Springer
2012.
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| Edición: | 1st ed. 2013. |
| Colección: | SpringerBriefs in Psychology,
8 SpringerBriefs in Psychology, 8 |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009468977206719 |
Tabla de Contenidos:
- Chapter 1: The Current Crisis
- Chapter 2: Forms of Workplace Mistreatment
- Chapter 3: Causes and Consequences of Workplace Mistreatment
- Chapter 4: Taking Action to Address Workplace Incivility
- Chapter 5: Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health Administration
- Chapter 6: The Impact of CREW
- Chapter 7: Conclusion .
