Dalla misurazione dei servizi alla customer satisfaction la valutazione della qualità nel Sistema bibliotecario di ateneo dell'Università di Firenze
Activities for the evaluation of the Florence University Library System have recently materialised in a customer satisfaction survey. The book recounts this experience and illustrates its premises, the phases of implementation, the statistical and library science methods. The survey represents the f...
| Other Authors: | , , |
|---|---|
| Format: | Electronic |
| Language: | Italiano |
| Published: |
Firenze :
Firenze University Press
2004
2004. |
| Series: | Monografie Umanistica ;
9 |
| Subjects: | |
| See on Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009436544906719 |
